Fuze Suite Overview Flash   Presentation by Customer  PDF Brochure

What is the Fuze Suite^TM ?  The Fuze Suite is a robust, modular and easy to use customer care software suite, requiring only a Web browser to access, that provides the functionality required to provide staff, partners, members, customers and prospects with outstanding and consistent customer care across all support channels. Studies have universally found that consistent and quality care is pivotal in earning and sustaining your consumers' loyalty and recurring business.  The Fuze Suite ensures that you have the infrastructure necessary to earn their loyalty every day and through every touch-point.   Multiple languages are also supported by the Fuze Suite and it is easy to integrate into your Web sites or 3rd party applications.

The Fuze Suite can be hosted on our servers or licensed on yours.

Who uses the Fuze Suite? The Fuze Suite is used by companies, large and small, in several different industries and provides value to virtually any company with a focus on providing outstanding self-service and assisted-service customer care across all support channels.  Because our product is top notch when compared to any solution in any vertical, the Fuze Suite has been well received across several industries.  We also think that the evolution of our offering has benefited mightily from having broad input from our diverse customers seasoned in customer care technology.  Customer care solutions that can only be sold in a particular industry to lemmings should clearly be scrutinized. 

Since our initial focus was credit unions, several features of the Fuze Suite have been especially created for credit unions, banks and thrifts.  Click here to view  examples of specific benefits the Fuze Suite extends to financial institutions. 

How is the Fuze Suite different?  In addition to being more affordable, the Fuze Suite is flat out easier to use and administer than comparable alternatives.  While robust capabilities are at your fingertips, the Fuze Suite has proven to be easy to get up and going quickly, easy to administer and easy for users of any background to effectively use.  The Fuze Suite is just EASIER! 

Is the Fuze Suite a Wiki?  The Fuze Suite affords many of the benefits of a Wiki, but includes significant and critical consumer care components that are not available in Wikis.  In addition, the Fuze Suite enables you to facilitate and motivate community involvement to improve your knowledge base while still preserving the editorial controls warranted to protect your brand integrity based on who is using the content and how it is used.  Check out how Fuze is the first and only vendor that truly engages your community to evolve your KB content.

Is the Fuze Suite for staff or customers, members and partners?  All of the above.  The Fuze Suite can easily be integrated with your inward-facing (intranet) or outward-facing Web site and you can selectively extend information based on the type of user -- some information available to everyone and other information limited to specific users or groups of users.  In fact, an important benefit of the Fuze Suite is to get everyone "singing off the same song sheet." But, that can only happen if there is only one song sheet!  Just as you have different types of users accessing information, you'll want to be able to independently manage requests for assisted service requiring different resources and having different service levels. With Fuze, you can!  To see how the Fuze Suite can seamlessly integrate with your Web site and brand, please click here to view some live examples.  Ask us about integrating the Fuze Suite services with your inward-facing sites.

How does the Fuze Suite capture and leverage consumer insights? The Fuze Suite also provides the tracking and analytics components necessary to capture and leverage the invaluable consumer information that is available during the support process in targeted marketing and to provide more personalized service.  The Fuze Suite puts vital information that otherwise would be lost at your fingertips: The Fuze Suite tracks every time a consumer views the knowledge base, sets an alert, asks a question, provides feedback or otherwise indicates an interest in a product or service using any support channel. 

Is the Fuze Suite a CRM/MRM solution? No.  As a company we are driven by the principle that outstanding consumer service forms the critical foundation for all sales and marketing efforts.  As such, unlike CRM/MRM which is largely driven by sales and marketing, we believe that it is ultimately in the best interest of our customers and their consumers to lead with providing outstanding support and building loyalty.  At the same time, we also believe that it is bad practice not to capture and leverage the rich consumer insights exposed during the support process in order to provide more personalized service and in driving targeted offers.   The Fuze Suite enables your organization to access and utilize the vital insights gained during the self-service and assisted-service process across all your support channels.

What is the payback for using the Fuze Suite? The Fuze Suite provides many benefits, including a fast Return on Investment (ROI). 

How does Fuze compare to the competition? The Fuze is an enterprise-grade software suite with robust functionality, but it has also proven to be very easy to use and significantly less expensive than comparable offerings.  In several instances the Fuze Suite has replaced offerings from large eServices, CRM and knowledge management companies.  See what some of our customers had to say about the differences in our offering and our customer care. 

 Is the Fuze Suite modular and scalable? The Fuze Suite is comprised of several different modules that can scale with the needs of any size company, providing the necessary functionality to extend a highly used online channel which is also capable of unifying all your support channels -- phone, in-person, email and Web.  Some of the modules are included in the base delivery and are included with your initial purchase while others are optional and can be added at any time for a fee.

 Tell me more about the Fuze Suite modules available: Every Fuze Suite module is tightly integrated and modules can be easily added with the flip of a switch, giving you the control to use and pay for modules when they make sense for your organization from a strategic, resource and budgetary perspective.  You might opt to start slow.  But, isn't it nice to know that with the Fuze Suite you have a solution that can scale with your needs without having to deal with multiple vendors and messy, disruptive and costly integration? Click here to view available modules.  

What does it take to get started using the Fuze Suite?  Getting started is fast and easy! Find out for yourself.

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